If you encounter any issues while using the Camalig Bank Mobile, you can try these simple troubleshooting steps to resolve the problem:
• Change or Check Your Network Connection: Ensure you have a stable internet connection. If you are experiencing connectivity issues, try switching between Wi-Fi and mobile data or connecting to a different network to see if the problem persists.
• Close and Restart Your Camalig Bank Mobile: Close the Camalig Bank Mobile entirely and then relaunch it. This can help refresh the app and resolve temporary glitches or performance issues.
• Clear App Cache: Clearing the app cache can help eliminate temporary files and data that may be causing the app to malfunction. You can usually find this option through your device's settings menu.
• Update Your Camalig Bank Mobile to the Latest Version: Make sure you have the latest version of the Camalig Bank Mobile installed on your device. App updates often include bug fixes, performance improvements, and new features that can address issues you may be experiencing. You can update the app through Google Play Store or Apple App Store.
Following these troubleshooting steps can often resolve common app issues and enjoy a smoother experience with Camalig Bank Mobile. If the problem persists after trying these steps, you may need to contact Camalig Bank's customer support at customer-support@camaligbank.com.ph for further assistance. .

To ensure you are always using the latest version of the Camalig Bank Mobile, you can enable auto-update following these steps: For Android:
• Go to the Play Store and tap Settings from the sidebar menu.
• Select Auto-update apps, then select your preferred option:
• Over any network to update apps using either WiFi or mobile data.
• Over WiFi only to update apps only when connected to WiFi.Tap Done.
• Tap Done
For iOS: • Go to your device Settings, then tap App Store.
• Toggle App Updates under Automatic Downloads.
Enabling auto-update allows Camalig Bank Mobile to automatically receive and install new updates, providing you with the latest features, security enhancements, and bug fixes without requiring manual intervention.

One-Time Pin (OTP) is a 6-digit authentication code sent to your registered mobile number when you log in to a new device or initiate certain transactions in the Camalig Bank Mobile. This is an additional security measure to verify your identity.

: If you have yet to receive your OTP via SMS, there might be several reasons for the delay. Follow these steps to troubleshoot the issue:
• Wait and Resend: If you did not receive the OTP initially, wait a few minutes and then click the "Resend" option within the app to request a new OTP code.
• Check Your Network: You may be in an area with a weak network signal. To improve connectivity, try moving to a location with a stronger signal.
• Airplane Mode: Turn on your device's airplane mode, wait for 5 seconds, and then turn it off. This can sometimes refresh your device's connection to the network.
• Force Close and Relaunch the App: Close the Camalig Bank Mobile entirely and then relaunch it. This can help refresh the app and resolve any temporary glitches.
• Clearing Message Cache: Clearing the message cache removes temporary message copies stored on your device, potentially resolving OTP delivery issues. It can also free up storage space without deleting ongoing conversations.
• Restart Your Device: Restart your device to clear any temporary issues and refresh its connection to the network.
• Update the App: Ensure you have the latest version of the Camalig Bank Mobile installed on your device. App updates often include bug fixes and performance improvements that can address issues with OTP delivery.
• Check SMS Inbox Spam or Blocked Folder: Sometimes, OTP messages may end up in your SMS inbox's spam folder. Check that location to ensure the OTP message has not been filtered.
• Clear SMS Inbox: If your SMS inbox is full, it may not be able to receive new messages. Try deleting some messages to free up space and allow new notifications, including the OTP, to come through.
• Troubleshoot Login or App Issues: If you continue to experience issues with OTP delivery or encounter other login or app-related problems, contact Camalig Bank's customer support at customer-support@camaligbank.com.ph for further assistance. We can provide personalized help to resolve the issue. .